• Purchases under circumstances where it is extremely difficult to get through on the phone to make a purchase. ex) Buy concert tickets

• Purchases on first-come, first-served basis, including purchases which requires waiting in line for several hours.

• Purchases suspected of being for resale

Prohibited Items  

• We cannot assist purchases of goods which are universally prohibited to ship from Japan to any country. Please make sure to review the list of items universally prohibited to be shipped .

• Also, we cannot ship by JAPAN POST items prohibited to be mailed by Postal Law.

• Besides the universally prohibited items and items prohibited to be mailed, there are items which cannot be shipped to certain countries. Please make sure to check restricted items in your region.

Perishables

• BOE can ship frozen goods and refrigerated goods that last more than a week by Cool EMS. However, please note that we are not responsible for any damages caused in the corse of storage and packing for international shipping.